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Process documentation Administration of Customer Data  Locate the document in its SAP Library structure

Purpose

In this scenario, flight customers who are logged on to the Web application of a travel agency can maintain their own customer data. Customers can register themselves as a new customer of the travel agency and create a Web user. In addition, customers can change their password. To book or cancel flight trips, a registered customer has to log on to the Web application as a Web user with the corresponding password.

Process Flow

  1. Create flight customer data (function: Create Flight Customer Data)
  2. Set up Web user (function: Set Up Web User)
  3. Log on to the Web application (function: Check Web Password).
  4. Change password (function: Change Web Password)

A new customer must go through steps 1 and 2. Step 2 contains the logon to the Web application. A customer who is already registered with a travel agency logs on to the Web application in step 3. In both cases, step 4 is optional.

Result

For a new customer, the customer data is entered in the travel agency system, a customer number is generated, and a Web user is set up.

Example

The scenario is illustrated in the following graphic.

This graphic is explained in the accompanying text

Note

The scenario Booking a Flight Trip contains steps 1 - 3 of this scenario. The scenario Canceling a Flight Trip contains step 3 of this scenario.

 

 

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