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Process documentation Booking a Flight Trip  Locate the document in its SAP Library structure

Purpose

In this scenario, flight customers book a flight trip in the Web application of a travel agency. The flight customers first have to look for a suitable flight connection for the outbound flight and, optionally, for the return flight. Once suitable flights have been found, the customers must then identify themselves as customers of the travel agency before the flight trip can be booked. If they are new customers, they have to register with the travel agency and then each set up a Web user. If the customers have already registered, they have to log on as a Web user with the corresponding password (see also the scenario Administration of Customer Data). The customers then have to enter the necessary information to book the flight trip (flight class, name, and date of birth of the passengers), and can arrange for the flight trip to be booked.

Process Flow

  1. Get flight connection list for outbound flight and, optionally, for return flight (function: Get Flight Connection List)
  2. Get details for selected flight connections (can run more than once) (function: Get Flight Connection Details)
  3. Manage customer data (see scenario Administration of Customer Data):
    1. (For new customers)
      Create flight customer data (function:
      Create Flight Customer Data).
    2. (For new customers without a Web user) Set up Web user (function: Set Up Web User)
    3. (For registered customers)
      Log on to the Web application (function:
      Check Web Password).

Note: In the following graphic, only case c. is shown.

  1. Create Flight Trip (function: Create Flight Trip)

Result

A flight trip is created and a trip number is generated. When the flight trip is booked, the travel agency automatically ensures that all the required seats are booked with the relevant airlines.

Example

The scenario is illustrated in the following graphic.

This graphic is explained in the accompanying text

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