Editing the Notifications Tab 
On this tab you set the automatic creation of the following notifications:
Workflow notifications that relate to alerts
Service Desk messages for job monitoring
You can thus react more quickly to errors and take the necessary steps to solve the problem.
Prerequisites
You have opened the tab in change mode.
Procedure
Workflow Notifications
To configure the automatic creation of workflow notifications, you enter the following on this tab:
Under Sender and Recipient, you enter information on the sender and the recipient of the workflow notifications.
NoteMake sure that under Sender you enter a sender that exists in the client of the SAP Solution Manager in which you configured the business process monitoring. In addition, the sender must have an e-mail address recognized by the mail server used.
End of the note.Under Recipient Type, you enter where the workflow notifications are to be sent (for example, to an e-mail address, a distribution list, or as an SMS to a telephone number).
You specify after how many alerts the system should automatically generate workflow notifications.
If you only want red alerts to trigger the automatic generation of workflow notifications, you checkmark the field Only red.
NoteNote that workflow notifications always display all unconfirmed red and yellow alerts.
End of the note.Under Maximum Waiting Time [Hours], you specify after how much time the automatic generation of workflow notifications is triggered. The system then triggers the workflow notifications, regardless of the current number of alerts that have occurred.
If you also want detailed information to be sent in the workflow notifications, you checkmark the field Detailed.
NoteHere you should note the entries you made under Recipient Type. A workflow notification that is sent as an e-mail is better able to provide the space required for detailed information than a workflow notification that is sent as an SMS.
End of the note.
Service Desk Messages
To configure the automatic creation of Service Desk messages, you enter the following on this tab:
Under Users are business partners, you enter who is to use Service Desk messages.
If you checkmark the field Users are business partners, you must enter the number of the business partner.
If you remove the checkmark from the field Users are business partners, you must enter the user name.
NoteIn SAP Solution Manager, in transaction BP, you create business partners and assign users to business partners.
For more information, see Business Process Monitoring.
End of the note.Enter information for the users who enter and edit Service Desk messages.
Enter the priority that the Service Desk messages are to have.
Enter the components for which the Service Desk messages are to be created.
You specify after how many alerts the system should automatically generate Service Desk messages.
If you only want red alerts to trigger the automatic generation of Service Desk messages, you checkmark the field Only red.
NoteNote that Service Desk messages always display all unconfirmed red and yellow alerts.
End of the note.Under Maximum Waiting Time [Hours], you specify after how much time the automatic generation of Service Desk messages is triggered. The system then triggers the Service Desk messages, regardless of the current number of alerts that have occurred.