Change Request Management Reporting
Service
Change Request Management transactions consist of events in the following areas:
· Solution and Project Management
· Customer Relationship Management (CRM)
· System Landscape Maintenance
· Transport Management System
Change Request Management events such as changing an object in a development system (Change Request Management transaction in the Transport Management System) or implementing an SAP Note in a system (System Landscape Maintenance),
are processed in the context of SAP Solution Manager solutions or projects. The events involved in a transaction are distributed across system landscapes and central management systems, and they require approval procedures and a clear assignment of tasks (CRM change documents/transactions).
The Change Request Management reporting function analyzes transactions and their corresponding events in the relevant areas, summarizes them, and presents them in an overview.
Components of the Change Request Management Reporting Service
· Data capture
As far as data capture is concerned, Change Request Management differentiates between two types of transactions:
¡ Transactions that occur in the central SAP Solution Manager system
¡ Transactions that occur in the satellite systems (in the production landscape, for example)
Information about CRM transactions or SAP Solution Manager projects is always up-to-date, since access to changes in these areas occurs directly in the SAP Solution Manager system.
A data collector is used for retrieving reporting-relevant information about the satellite systems. This information is saved as persistent data in the central SAP Solution Manager system.
How up-to-date this information is therefore depends on how often the data collector is scheduled. The data collector for the Change Request Management reporting service is identical to the data collector for the Change Request Management tracking service.
· Result selection
You select the results of the data analysis by means of the /TMWFLOW/REP_CHANGE_MANAGER report. You can access this report in three ways:
¡ Transaction /TMWFLOW/REPORTING
¡ SAP Solution Manager evaluation (transaction SOLAR_EVAL)
¡ Solution Reporting (transaction DSWP)
First you have to specify which types of data you want to display, and then you specify filter criteria for retrieving the data.
· Data display
The data is displayed in an ALV grid where you can do the following:
¡ Export the data to a local file
¡ Export the data to an EXCEL spreadsheet
¡ Navigate to the detailed view of a CRM transaction, a project, or a task list
The Change Request Management reporting service allows you to select and display the following:
¡ CRM change transactions
¡ SAP Solution Manager solutions and projects
¡ Change Request Management task lists
¡ Systems
¡ Support Packages
¡ SAP Notes
¡ Transport requests
¡ Transport objects
To select and display transport objects, the object reporting service must be activated (see the IMG activity Configure Change Request Management Reporting Service). To save transport object information in the central SAP Solution Manager system, you must make sure that your database has sufficient capacity. We recommend that you use database monitoring tools to monitor your database capacity on a regular basis.
· Status of Data
To use the reporting service for getting data from the satellite systems in your system landscape, the satellite systems must have the following minimum Support Package level:
Release |
Level |
46C |
51 |
46D |
42 |
610 |
45 |
620 |
56 |
640 |
15 |
700 |
06 |
The Change Request Management data collector is scheduled to run once an hour. The collector can only run if the last run has been completed. The date and time of the last data collector run are displayed on the Change Request Management reporting screen (Status of Data). If, for any reason, the data collector does not run in a particular system, (system downtime, for example), that system appears below the date and time display (Status of Data) as a discrepant system (Discrepant Systems). Next to this display there is a pushbutton for updating the satellite system information online. Once you have updated this information successfully, the Discrepant Systems display disappears.
See also: