Show TOC

Procedure documentationAnalyzing Business Process Steps with the BPCC Process Flow View

 

To analyze exceptions in a critical subprocess of a business process, you can examine the steps of the subprocess in the BPCC Process Flow view. The BPCC Process Flow view is integrated in the Exception Management Cockpit. It is the main view of the Business Process Completeness Check (BPCC).

Prerequisites

  • You have configured the monitoring of the processes in the Exception Management Instrumentation Platform.

  • You have instrumented the processes and steps in the managed systems.

For more information, see.

Procedure

Starting the BPCC Process Flow View

  1. In the Root Cause Analysis work center, choose Exception Management.

  2. In the Quick Criteria Maintenance, select the Exception Type for multi-step exceptions.

    You can also select additional search criteria, such as the time range.

  3. Choose Apply.

  4. In the table, select the Category of the business process that you want to analyze.

    Instances of the process are displayed in the Instance Group table. You can see the Overall Status, the Message Status, and the Completeness Status for each instance.

    Note Note

    To display the details of a process instance, you can select the process instance in the list, and then choose Details.

    End of the note.

  5. In the Instance Group table, select the process instance that you want to analyze.

  6. Choose BPCC Process Flow.

    The BPCC Process Flow view opens in a new window.

To return to the Exception Management Cockpit, choose Exception Management Cockpit.

Analyzing Business Process Steps

The BPCC Process Flow view consists of the header with general information, the flow chart, and context-sensitive information for selected steps.

The header displays general information on the process instance, such as the ID of the selected process instance, the timestamp, and the overall execution time of the process instance. The statuses for the whole process instance, for example, the exception status, and the completeness, are indicated by traffic light icons:

  • Red (error)

  • Yellow (warning)

  • Green (success)

  • Gray (undefined)

The flow chart shows the sequence of the process steps. You see the status of each step and in which system the steps are performed.

On the right side, you can display context-sensitive information on individual process steps.

To analyze the steps, proceed as follows:

  1. To display the statuses of the process steps in the flow chart, select a status type in the header. The flow chart indicates the statuses for the process steps for this status type.

    Example Example

    You see that the completeness status for the process instance indicates an error, which means that the process hasn't been completed. You want to know in which of the steps an error occurred. You select Completeness to see which of the steps are completed (green icon) and which of the steps are incomplete (red icon).

    End of the example.

  2. To see detailed information on a process step, click on a process step in the flow cart and select a information context. You can display up to three different information contexts at once. You can select the following contexts:

    • Call Stack: Call stack of the process step

    • Step Details: Information on the step, such as the following:

      • Step ID

      • Pred. Step ID: ID of the previous step

      • Sequence No.: Number of the step sequence to which the step belongs. A process can have several step sequences.

      • Step number

      • Start time, end time, and duration

    • Step Context: Information on the technical context of the step, such as system, host, client, or user

    • Business Objects Logged: Business objects logged during the step execution (if instrumented)

    • Messages: Messages logged during the step execution (if instrumented)

    • Extended Passport: Details from the extended passport, such as the client, the root context, the transaction ID. This information refers to the process as a whole and is not specific to the selected step.

Note Note

To view another process instance, select the process instance in the Instance field.

End of the note.
Saving Personalized Settings

To save your context selections as personalized settings for the BPCC Process Flow view, proceed as follows:

  1. Select the contexts for the information that you want to see when you open the BPCC Process Flow view.

  2. On the right side of the screen, choose Personalization.

  3. In the Personalization window, choose Save.

When you want to reload you personalized settings, choose Personalization and then Load.