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Procedure documentationConfiguring Business Process Completeness Check

 

To implement the monitoring of business processes with the Business Process Completeness Check (BPCC) of Exception Management, you do the following tasks in SAP Solution Manager:

  • Activate the Exception Management Instrumentation Platform (EM-IPA) for systems and clients

  • Specify Journal Mode data collection for Exception Management logging

  • Configure business processes and their subprocesses as categories and subcategories in the EM-IPA configuration

  • Map business process type IDs to the categories and subcategories

Prerequisites

  • You have configured the systems in the Managed Systems Configuration of SAP Solution Manager Configuration (transaction solman_setup).

  • You have configured Exception Management for the systems in the Exception Management scenario of SAP Solution Manager Configuration (transaction solman_setup).

Procedure

Activating the Exception Management Instrumentation Platform (EM-IPA) for the technical systems

  1. In the Root Cause Analysis work center, choose Exception Management.

  2. Choose IPA Configuration.

    On the Overview tab page, you see the systems that are configured for exception management.

  3. Select the Show all Technical Systems / Cloud Services check box to also show systems that have not yet been configured.

  4. Select an technical system, and then choose Activate IPA.

  5. Select the clients on which you have implemented the Exception Management Instrumentation Platform.

Specifying Journal Mode Data Collection

On the Instrumentation Platform tab page, under Specific Settings, specify the data collection mode Journal Mode for the systems that you want to configure for BPCC.

Note Note

With Journal Mode data collection, data is written for every processing step to exception management logging, regardless of whether an exception occurred. Only step data is persisted; in other words, there is no error or payload information. This setting is not sensitive to the trace flags provided by SAP Extended Passport. This means that tracing occurs for all users in all sessions in which the appropriate processing step is executed.

End of the note.
Configuring Business Processes and Subprocesses as Categories and Subcategories

You usually don't want to monitor a business process as a whole, but critical parts of the process, that is subprocesses. You configure the subprocesses in the Exception Management Instrumentation Platform so that you can later instrument them in the monitored systems.

On the IPA Configuration screen, you configure business processes and their subprocesses as categories with subcategories in the Exception Management Instrumentation Platform. You can use processes and process steps that you have configured in the Solution Documentation and assign them to the categories and subcategories.

You also map a business process type ID to the categories and subcategories. The business process type ID is used for the instrumentation of the process steps in managed system to distinguish the different process types.

  1. On the Repository tap page, go to the Repository sub-tab page.

  2. Choose Edit.

  3. Under Category, choose Add to define a new business process as category.

  4. Specify a category ID and a category text.

    Example Example

    To configure an order-to-cash process, you could specify the category ID O2C and the category text Order to Cash.

    End of the example.

  5. You can assign a process modelled in the Solution Documentation to the category. To do so, use the value help at Assigned Process to select the process from the Solution Documentation.

  6. To define a subprocess as a subcategory of a business process, select the category that represents the business process and, under Subcategory, choose Add.

  7. Specify a subcategory ID and a subcategory text.

    Example Example

    For the order-to-cash process, you want to configure the order creation as the first process step. You specify the subcategory ID 1O2C and the category text Order Creation.

    End of the example.

  8. You can assign a process or process step modelled in the Solution Documentation to the subcategory. To do so, use the value help at Assigned Process or Process Step to select the process or process step from the Solution Documentation.

  9. At Business Process Type ID, specify the business process type ID for the subcategory.

    Note Note

    The business process type ID is assigned to the combination of category and subcategory. When you instrument the process steps of the subprocess in the managed system, you use the business process type ID to identify the subprocess that you want to monitor. You also use the business process type ID when you configure rules for BPCC.

    End of the note.

    Example Example

    You assign the business process type ID OC00 to the subcategory Order Creation. When you later instrument the process step in the managed system, you use the business process type ID OC00 to identify the process step.

    End of the example.

  10. Save your configuration.

Configuring Object Types for BPCC

On the Object Maintenance tab, you can configure object types and map them to extractors that check if these objects exist in the systems used for the business process.

Note Note

The Object Maintenance configuration is currently not used for the BPCC Process Flow view.

End of the note.
Configuring Rules for BPCC

On the Rules Maintenance tab, you can configure rules that check if a specific objects has been created or changed in a system or a process step of a business process instance. For example, you can configure a rule that checks if a Sales Order object has been created in the process step Create Sales Order.

Note Note

The Rules Maintenance configuration is currently not used for the BPCC Process Flow view.

End of the note.

More Information

Configuring Collection of Multiple-Step (IPA) Exceptions

Exception Management Instrumentation Platform