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Procedure documentationCreating Job Requests for Job Changes

 

You create a job request when you want to change an existing job.

Procedure

Creating a Basic Job Request for a Job Change

  1. In the Job Management work center, under Common Tasks, choose Create Basic Job Request.

    The Job Request form appears.

  2. Choose the request type Request: Job Change.

  3. In the Name field, use the input help to choose the job documentation for the job you want to change. Only the productive version can be selected.

    When you have selected the job documentation, the system automatically loads its detailed information for you to edit.

  4. Optionally, you can enter a tag or select a tag that has been used already. Tags provide a simple way to label job requests and job documentation. You can search for tagged objects using Quick Criteria Maintenance and the Quick Search box.

  5. Make the desired changes to the job.

  6. Under Request Overview, specify the following:

    • Transaction type and categories for the job request.

      The transaction type determines whether your job request is submitted as an incident or a request for change in the IT Service Management WebClient UI.

      You can specify up to four category levels to assign to the transaction.

    • Message priority.

    • Short and long text explanation of your request.

    • Business partners for reporter, processor, and sold-to-party.

      You can use the input help or you can enter the business partner directly and then press ENTER. The system displays the associated contact information.

      Note Note

      The selected system determines which business partners are listed in the input help, so be sure to select the system before you specify the business partner.

      End of the note.

  7. Submit the job request.

Creating a Detailed Job Request for a Job Change

  1. In the Job Management work center, under Common Tasks, choose Create Detailed Job Request.

    The Job Request form appears.

  2. Choose the request type Request: Edit Existing Job.

  3. Select the job you want to change

  4. Make the desired changes.

    For more information about the different tab pages of the detailed job request form, see Creating Job Requests for New Jobs.

  5. Submit your job request.

Result

A job request is created and linked with a corresponding incident or request for change.