Tasks 

Purpose

           

            Below is a general list of functions. Whether the functions will be available or not for a particular task depends on the type and nature of the task, for example a collaboration task or a completed task.

To see the list of tasks assigned to you that require attention and review, click on Tasks.

The Universal Worklist (UWL) Tasks screen has a table that identifies your tasks, their priorities, who assigned the task, and when the task was sent to you.

Subview categories are displayed as a dropdown option in the iView. Each category that is not empty shows one or two numbers following the category.

For information on how to create a task, see Creating a Task.

Processing Tasks

The task list is displayed in tabular form. Tasks in the list are assembled from various sources, including the SAP Business transaction, Alerts and the Collaboration Tasks. 

You can personalize the view as described in Personalizing the UWL Display.

To display the detailed view, click on the task item (under Subject column).

From the task detail area, you can perform the following functions:

Functions on the Task Details Screen

Functions	Description
Forward	Forward the task to another user
Refresh	Refresh to see changes / updates on the task
Delete	Delete task item
Return	Returns your view back to the Tasks view
You can also
Create Ad hoc Request	For more information, see Sub Process
View all Collaboration Tasks	Shows all collaboration tasks
View Memos	Displays memo notes (if any)
Manage Attachments	For more information, see Managing Attachments.
View History	Displays the history log of actions performed under the task
Edit the Task	Add or edit information to the task
Add/ Remove Assignee(s) to the Task	Add or remove assignee(s) to or from the task
Add Trackers	Add users to track the task
Confirm Completion	If assigned as an approver, confirm task completion
Complete task	This function ends the task process
Submit memo	You can write a memo without completing the task and save the memo using this function
Task History
Add Attachment	Takes you to the Attachments screen For more information, see Managing Attachments.
View Comment	User comments are displayed, the number beside it indicates the number of comments
View Event Log	Displays the events displayed. These include the task created, task completed and task forwarded
View Attachment	Displays attachment (if any)
View Time Stamp	Displays time stamp in addition to the above list. The time stamp is the time of the day when a particular event occurs in the task life cycle. This could be task creation, task completion, task approval, forwarding a task and so on.

Viewing Details of a Task

You must select the work item in the table list to view its respective details. These details are visible in the section below the task list.

To view the details in a separate window choose the work item link.

Click on the far left button. When the work item is selected this button is selected and the work item is highlighted.

History Log

Select a task and choose View History to see a list of actions performed under the task. This display list is according to the time stamp.

You can see detailed history information for the Business Workflow items. The main process log and the sub process log are listed. The text for the subprocess is displayed in the lighter (grey) color.

Delay in Viewing Attributes

To enable fast viewing of work items, a delay might occur while displaying the open / new tasks for the first time. This delay is intended and not a system error. The reason being that not all backend providers may be able to provide all information for listing the items in an efficient way, therefore additional information in added to the list view whenever it becomes available.

However, for the detailed description view, all information is displayed.

When viewing new SAP Business Workflow items, the attributes are always displayed with a time delay.

What you can do to view the delayed attributes

When you log on to the portal and access the UWL, you might find some of the attributes missing from the task list display. For example: due date and / or sent fields show no information.

These fields are empty due to a delay in fetching additional information from the back end. These additional attributes are retrieved in the background and it takes some time for the retrieval process.

●     If you select a particular item, all attributes are now filled

●     If you do not do anything, the screen refreshes automatically depending upon the settings you have set (for example: 30 seconds or 60 seconds)

For more information, see Personalizing the UWL Display.

●     You can also visit another page and then return to this page to see the filled attributes

It also depends on how many items are present in your task list. In the case of a large number of items (for example 100 or more) the refresh for the new items to be displayed in your list could be a slower than expected.