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Function documentationJob Monitoring and Alerting

 

You can monitor your business-critical background jobs in the Job Management work center. To monitor jobs, you set up monitoring objects that collect data in your managed systems and report it to SAP Solution Manager. You specify the following:

  • Job identification

  • Monitoring schedule and data collection interval

  • Key figures and thresholds for generating alerts

  • Automatic notifications for alerts

Monitoring Infrastructure & Monitoring Context

Monitoring objects can be based on the classic Computing Center Management System (CCMS) architecture or the E2E Monitoring and Alerting Infrastructure (MAI).

  • CCMS-based monitoring objects are always assigned to a business process or interface.

  • MAI-based monitoring objects can be assigned to a technical scenario and a business process or interface of a solution that is configured to use the MAI. This allows jobs to be monitored in multiple contexts:

    • Technical scenario

    • Technical system (logical component)

    • Business process or interface of an MAI-enabled solution

      Use of the MAI can be specified for each solution individually in the monitoring configuration accessible from the Business Process Operations (new) work center. There are two ways to establish the link between a technical job monitoring object and a business process or interface:

      • Create a new technical monitoring object for a business process or interface of an MAI-enabled solution.

      • Assign an existing technical monitoring object to a business process or interface of an MAI-enabled solution.

Recommendation Recommendation

If your managed systems have SAP Basis 7.0 or higher, use Business Process and Interface Monitoring based on MAI. For more information, see Business Process Monitoring Work Centers.

End of the recommendation.
Entry Points for Setting Up Job Monitoring

You can access the applications for setting up job monitoring in the following ways:

Features

The Monitoring view of the Job Management work center has the following subviews:

Alert Inbox

The Alert Inbox view displays job alerts generated by generated by CCMS-based monitoring objects.

You can do the following for job alerts:

  • Display business context and detailed information

  • Send an incident message to IT Service Management

  • Confirm the processing of open alerts for a single alert or for a group of alerts for a job

  • Select a scheduled job in the target system, analyze runtime errors, or perform a job analysis to trace the reason for an alert

For more information about general Alert Inbox functions, see Alert Inbox.

Unified Alert Inbox

The Unified Alert Inbox view displays job alerts generated by MAI-based monitoring objects.

Note Note

If the monitoring object is assigned to an MAI-enabled solution and a business process or interface, the business context information will also be displayed in the Unified Alert Inbox.

End of the note.

You can handle the job alerts as follows:

  • Confirm the processing of open alerts for a single alert or for a group of alerts for a job

  • Display an action log of all activities performed

  • Postpone alerts (suppress alert generation) for a specified time

  • Log in to the managed system for detailed analysis and problem resolution

  • Open the technical system editor to configure the technical system

    For more information, see Managing Technical System Information.

  • Open the landscape browser

    For more information, see Managing System Landscape Information.

  • Configure and display an application for problem analysis

    For more information, see Managing Problem Analysis.

For more information about general Alert Inbox functions, see Technical Monitoring Alert Inbox.

Job Monitoring

In this view, you can track the status of all metrics of MAI-based, technical job monitoring objects, independently of the alert creation. For this purpose, for each active technical monitoring object, it provides a list with the metric data for previous data collector runs.

Note Note

The Job Monitoring view is also available in the Technical Monitoring work center.

End of the note.

You can access job monitoring data from the following contexts:

  • Technical scenarios

  • Solutions

  • Systems

For more information, see Monitoring the Status of Jobs.