Service Level Reporting 

Use

You use Service Level Reporting to optimize and simplify long-term system monitoring. You can use Service Level Reporting to fulfill your internal and external Service Level Agreements (SLA).

Integration

Service Level Reporting:

●      Is based on SAP EarlyWatch Alert.

●      Allows you to display aggregated alert information from Business Process Monitoring.

If you have created business processes in a project, you can include them in Service Level Reporting along with their assigned systems and transactions.

Prerequisites

You have:

●      Set up a solution landscape in SAP Solution Manager.

●      Set up RFC connections between SAP Solution Manager and your managed systems.

●      Set up SAP EarlyWatch Alert for all systems in SAP Solution Manager.

Features

Service Level Reporting includes the following functions:

●      Service Level Reporting regularly checks the specified technical Key Performance Indicators (KPI), such as system availability and performance thresholds.

●      You can set up various Service Level Report types for reporting, schedule Service Level Reports for automatic generation, and process them in sessions, according to your requirements.

●      You can display the Service Level Reports as detailed HTML reports, or send them as Microsoft Word reports.

Activities

...

       1.      Set Up a Service Level Report.

       2.      Process a Service Level Report Session.

       3.      Create a Service Level Report.

       4.      Save, Retrieve, and Archive Service Level Reports.