Create Service Level Report  

Use

You create the Service Level Report to send it to the person responsible.

Prerequisites

You have:

·        processed the session data

·        setup automatic E-Mail sending, if necessary

Procedure

You can create and display a Service Level Report in various ways.

·        From the Service Level Reporting overview

¡        HTML report

Choose a link to a Service Level Report.

You can send the report as an E-mail, to yourself and any number of other recipients (Add Recipient… pushbutton). You can only enter one recipient per row.

¡        MS Word document

...

                                                  i.       Choose the Create Word Report symbol.

                                                ii.       Choose a report.

When you create the report, it appears as an attachment.

You can send the report as an E-mail from MS Word.

·        From the Service Level Reporting session data

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You can display the HTML report and create the MS Word report with the HTML Document and MS Word Document pushbuttons respectively.

To save an HTML document locally, choose Goto → HTML Document → Save.

·        Choose the Central Session Management program under Goto → Session Overview.

 

Result

You can now display the created Service Level Report and send it to the person responsible.