You can create an incident message in the Incident Management work center. For more information, see Creating Messages in the Incident Management Work Center.

In an SAP system with SAP GUI, you can create incident messages from a transaction menu by choosing  Help Create Support Message .

In the managed systems, users can create messages in SAP Solution Manager with  Help Create Support Message .

In the Business Blueprint function, you can create new incident messages on the Service Messages tab page. For more information, see Creating Messages.

In the Test Management work center, testers can specify the status for a test case in the Tester Worklist (STWB_WORK) transaction, and if the status is not satisfactory, they can create an incident message. For information about the statuses for which you can create a message within the Test Workbench, see Assign Status.

You can create incident messages in the System Monitoring work center. For more information, see the Process Alerts section in Alert Inbox.

You can create incident messages in the Technical Monitoring work center. For more information, see Processing Alerts.

In business process monitoring within the Business Process Operations work center, a value is defined to specify the maximum processing time for a business process. If this time is exceeded, an alert is triggered and an incident message is created automatically. For more information, see Calculating Service Times.

You can create incident messages in the interaction center. For more information, see the SAP Library for SAP Customer Relationship Management in the SAP Help Portal, under  http://help.sap.com/crm <Release SAP CRM 7.0 or higher> Application Help Interaction Center .

The Operating System Command Adapter enables you to use third-party incident management tools to create or close tickets, based on alerts created by the SAP Solution Manager alerting infrastructure. For more information, see Operating System Command Adapter.