This procedure processes Technical Monitoring problems in the SAP Solution Manager landscape defined in LMDB.
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For more information, see Customizing Content.
Select the alert.
Choose Postponement.
To delay an alert so that it does not appear in the Alert Inbox for a time, choose Postpone.
In the Select the Postponement Time window, postpone the alert until a time, or for a duration.
Note
The postponed alerts appear in the list of aggregated alerts, when their postponement time expires.
To edit the duration of a postponed alert, choose Postponement.
Choose Show Postponed.
In the Postponed Alerts window, select the postponed alert.
Edit the postponed alert.
To assign an alert group to a processor, select the alert group.
Choose Assign.
In the Assign Alert Groups window, assign the alert group to a processor.
Note
You can also assign an alert in the Alert Details window.
To edit the details of an alert group, select the alert.
The alert groups in the alert are listed.
Select the alert group.
Choose Show Details.
In the Alert Detail window, edit the details of the alert group.
To view the details of the metric or event, select the metric or event.
For information on how to notify stakeholders about the status of an alert, see Notifying Stakeholders.
For information on how to request for help from SAP support, see Creating Support Messages.