Change Management Work Center 
This work center is the central access to all the functions for making changes in your systems.
It comprises views in which you can display and edit change requests, change documents, system recommendations, and product maintenance procedures, as well as use important functions for test management. You can also perform common tasks that you often need to manage change requests.
Prerequisites
Change request management is configured in your system.
You are authorized for this work center.
A business partner is assigned to your system user.
Features
Overview
A summary of important objects is provided in Change Management, sorted by the business partner status and function:
Quality gate management projects assigned to your business partner
Change requests assigned to your business partner
Change documents assigned to your business partner, sorted by type, for example, urgent change
Product maintenance transactions you have created or changed, or to which your business partner is assigned
License management information relevant for your business partner
Click a hyperlink to go to a view of a filtered list.
For example, as requester of your approved change requests, you go to the Change Requests view with a list of your approved change requests.
Projects
Here, quality managers and the quality advisory board get an overview of the status of software changes in their products sorted by phases.
The project phases process flow is controlled using Quality Gates and the import of transport orders into follow-on system is thus ensured.
Change Requests
A list of change requests is provided which you can, for example, filter by status.
To display and edit a change request, click in the list on the ID or change request description.
When you select a change request from the list, the system displays the details of this change request below the list, for example the long text and associated change documents.
Change Documents
A list of change documents is provided which you can, for example, filter by status.
To display and edit a change document, click in the list on the ID or change document description.
When you select a change document from the list, the system displays the details of this change document below the list, for example, the long text.
Note
By choosing Personalize, you can define the following display options:
Status of change transactions: not completed, completed, or all
Display specific change transaction types
Number of lines when displaying change transactions
Display transactions that were changed in a specific time period, for example, in the last 10 days
System Recommendations
For an active solution, you can access the available system recommendations directly (see System Recommendations).
Maintenance Optimizer
A list of product maintenance procedures is provided which you can, for example, filter by status.
To display and edit a product maintenance procedure, click in the list on the ID or procedure description. You can also create new product maintenance procedures.
When you select a procedure from the list, the system displays the details of this product maintenance procedure below the list, for example, the assigned systems and logical components.
For more information, see Maintenance Optimizer.
License Management
License management gives you central access to the distribution of licenses and maintenance certificates maintained in your system landscape.
You can activate or deactivate the automatic distribution of licenses and maintenance certificates for a system. In addition, you can download licenses and maintenance contracts locally.
An overview list is also available, listing the status of the license and maintenance contract certificate transfer for each system.
For more information, see License Management.
Queries
You can perform complex searches by specifying queries. You can search by change documents, change requests and maintenance transactions.
Reports
Cross-solution reporting with report variants is provided to analyze change requests and change documents. You can either upload the documents manually to Solution Reporting, or schedule it as a background job. For more information, see Report: Change Management.
Common Tasks
You can perform the following functions from any view in the work center:
Create New Change Request
Create New Maintenance Transaction
Create New Defect Correction
Go to IT Service Management
More Information
For more information about general functions in the work center, see Using the Work Center.