Maintaining the Portal

This IT process describes the steps you need to perform to maintain, manage, and monitor the portal when implementing the Providing Uniform Content Access scenario variant.

The portal provides a complete set of tools within one coherent environment to perform these tasks. Through delegated administration, these tools can be selectively assigned to individual portal administrators. Administrators access only the information and tools they are permitted to see and so they can focus only on the tasks they are responsible for.

The following portal administrator roles participate in this IT process:

• Content administrators
• System administrators
• User administrators
• Super administrators (may function as a substitute for the above administration roles)

Use of the Process

This process is part of the following IT scenarios:

Prerequisites

• You created content in your portal (see Creating Portal Content ).
• You are logged on to the portal as an administrator. Each step in the workflow indicates the administrator role required to complete the step.
• You have the necessary portal permissions to work with the required portal objects.

Process Flow

1. The system or content administrator assigns user permission settings to content and security zones.
2. The user administrator assigns users and groups to roles.
3. The user administrator sets user mapping assignments for business users.
4. The system and user administrators manages users in the portal by approving or rejecting newly registered users, changing passwords, and adding, deleting, locking, or unlocking users.
5. Portal administrators monitor content usage and activities of portal users using statistics obtained in the portal activity reports:
   1. The content administrator analyzes the frequency at which each iView and page in the portal is accessed.
   2. The user administrator analyzes how many users are logged on at given time periods.
   3. The system administrator analyzes both content usage and time-related activities of portal users.
6. Portal administrators adjust portal content to suit real-time usage patterns and resolves problems reported by users.
7. The system administrator monitors the portal, using advanced tools in the portal and Solution Manager, and makes adjustments as needed to ensure central and efficient running of the portal.

Result

The portal is ready to be tested and rolled out according to your organization's implementation blueprint so that business users can perform their daily tasks in a fully productive portal environment.

By monitoring the short, medium, and long term activities of portal users, administrators can adjust the portal settings to improve its performance and generate better acceptance by users. Content delivered to portal users can also be customized and enriched to help users accomplish specific tasks more efficiently and to make new features available.

Runtime activities performed by portal business users are described in Using the Portal .