Function

Description

Create RASN

In an RASN, you can include products for one or more valid open return material authorization (RMA) numbers. To be able to do this, the following data of the RMA numbers must match:

·         Customer

·         Supplier

·         Supplier location

·         Goods recipient (only for third-party order processing)

·         Returns type

·         Location sequence

·         At least one carrier

To create an RASN, you select the RMA numbers in the RMA overview or RMA list and choose Create ASN. You branch to the RASN details and you can process the RASN data such as the delivery date and the quantity to be returned. (If required, you can just return a part of the approved quantity of an RMA number.)

Save RASN as a draft

If you save the RASN, but do not yet want to send it to the supplier back-end system, you save the RASN as a draft. The RASN acquires the Draft status.

If you save a returns ASN as a draft, SAP SNC validates the returns ASN and updates the open quantity of the included RMAs.

Check RASN

If you want to check whether your entries are valid, choose Check. SAP SNC validates the RASN.

Copy an RMA into an existing returns ASN

To copy an as yet unused RMA that has the In Process status into an existing RASN that has the Draft status, proceed as follows:

1.       In the RMA overview, select the RMA and choose Add to ASN. The system shows the draft ASNs that are compatible with the RMA (see "Create RASN" above).

2.       Select the required ASN and choose OK. The system creates a new item for the RMA. The item quantity is equal to the open RMA quantity.

3.       Save the returns ASN. The system reduces the open quantity of the RMA by the item quantity.

If an RMA already exists in an returns ASN with a partial quantity, the system increases the item quantity by the open RMA quantity.

Display or process serial numbers

See Serial Numbers

Pack RMAs

Using the packaging function, you can pack the RMAs of a RASN into HUs. For more information, see Packing in Returns ASNs.

Print tags

You can print the following documents in RASN processing:

·         The RASN
You can attach it to the return delivery as a delivery note.

·         Tags for RASN items
You use a tag, which contains the RMA number, to label an RASN item. To print a tag for an item, you select the item in the RASN details and choose Print Tag.

·         HU labels

Change RASN

You can change an RASN as long as it has the Draft status. You can change the delivery date, and add or remove RMA numbers, for example. To be able to save the RASN as a draft or publish it, however, the RASN must contain at least one RMA number.

Remove unpacked RMAs from the ASN

You can remove unpacked RMAs from a draft RASN. To do so, the RASN must contain at least one completely or partially packed RMA. In the case of a partially-packed RMA, SAP SNC reduces the item quantity to the packed quantity. SAP SNC removes unpacked RMAs from the RASN.

Publish RASN

If you want to send an RASN to the supplier back-end system, you must publish the RASN. To do so, choose Publish. The consequences of publishing are as follows:

·         The RASN acquires the Published status.

·         SAP SNC updates the open quantity of the RMA.

·         You can no longer change the published RASN; you can only have the vendor cancel it, if required.

·         SAP SNC sends the RASN to the supplier back-end system.

If you publish an RASN, SAP SNC validates it. You can only publish an RASN that does not contain errors.

Function

Description

Delete RASN

For performance reasons, we recommend that you regularly delete RASNs that you no longer need from the SAP SNC system database, using the /SCA/DM_BOL_RASN_DELETE report. You can delete RASNs with the header status Draft Valid, Published, and Canceled.

To call the report for online processing, on the SAP Easy Access screen choose Supply Network Collaboration ® Delivery ® Returns ® Delete Returns ASNs.

You can choose the RASNs to be deleted according to the partners involved, the RASN status, and according to the delivery date. SAP SNC deletes RASNs whose delivery precedes or matches the delivery date entered. If you do not enter a date, SAP SNC deletes RASNs whose delivery date precedes or matches the current local date. You can enter an offset time in days to shift the date into the future or into the past.

SAP SNC does not send information about deleted RASNs to other systems.

Cancel RASN

You cannot change or cancel a published RASN in SAP SNC. If the customer has made a mistake (for instance, sent goods that differ from those notified in the RASN), he or she can ask the supplier to cancel the RASN. To cancel the RASN, the supplier sends a cancellation ASN from his or her back-end system to SAP SNC. SAP SNC then automatically increases the open quantity of the affected RMAs. For more information, see Example: Returns Processing in Service Parts Management.