Master Data and Settings for Returns Processing 

If you want to work with returns processing, you must set up specific master data and make settings in the SAP SNC system and on the Web user interface (Web UI) of SAP Supply Network Collaboration (SAP SNC). These are described in the following sections.

Master Data

You must create the following master data in SAP SNC:

●      The following business partners:

○       Supplier

○       Customer

○       Goods recipient, if required

Creating a goods recipient is only necessary if returns are sent to a different business partner than the supplier.

○       Carrier

●      Internet users for the customer and supplier

●      The following locations:

○       Supplier location

○       Customer location

You must assign the locations to model 000, and enter the business partner number of the supplier and the customer in the location master of the supplier location or customer location.

●      Product that the customer wants to return

Returns Types

You have to make the following settings in Customizing for Supply Network Collaboration under Delivery ® Returns ® Map Document Types:

●      You define returns types.

●      You determine how SAP SNC maps returns types, which the supplier transfers in a return delivery instruction from his or her back-end system to SAP SNC.

Returns ASNs and Packing

If you want to use external number assignment for returns ASNs, you must define number ranges. For information about settings for packing in returns ASNs, see Packing in Returns ASNs