Viewing Unrecognized Mail Messages 

Use

For each application that uses the Bounced Mail Framework (BMF), you can see a list of all mails with status Unrecognized.

More information: Mail Statuses

Prerequisites

You have navigated to Administer Bounced Mail Framework → Clients and selected a client application from the list.

Procedure

Viewing Unrecognized Mails

...

       1.      Choose Settings → Unrecognized Mail.

       2.      Optional: Filter messages by rejection reason.

From the Reason dropdown box, select a reason and choose Refresh.

Showing Exceptions Trace

Each mail marked as Unrecognized is a result of an exception.

The exception can be returned by one of the following:

·        The BMF

To see these exceptions, choose Show BMF Exception Trace.

·        The client application

To see these exceptions, choose Show Exception Trace of Client.