Troubleshooting
Support Package Manager runs through various phases during an import. If errors occur, Support Package Manager terminates the import process in order to keep the system consistent. After correcting the error, you can continue importing the Support Package. If the import is terminated, a dialog box appears informing you which phase was interrupted, and why.
You can also display this dialog box by choosing Goto → Status, and then Queue, Support Package or SPAM update (see also Displaying Additional Status Information). This dialog box provides you with troubleshooting tips on removing the error for the phase in question.
You may also have to reset the status of the Support Package.
Notes
You can find a list of the most important Notes from the Online Correction Service (OCS) in SAP Note 97620, which is regularly updated.
If you cannot solve your problem using these Notes or with the following information, send an error message in SAP Support Portal using the information from the error dialog box. Assign your message to component BC-UPG-OCS. Also read SAP Note 97660 before creating your error message.
More information:
Checking the Status of Background Processing
Errors During Support Package Manager Phases
Resetting the Status of a Support Package