Configuring Alerts in UWL
Purpose
Alerts provide active delivery of mission critical information and have support for E-mail, SMS/pager, fax, Web interface, and so on. You can get personalized alert delivery through your preferred channel. UWL provides the platform for compiling your alerts for easy viewing.
Figure: General Alert Management Scenario
The steps below describe how to set-up Alerts in Universal Worklist view.
Process Flow
Alerts within an alert category are defined by various properties:
● Title, short text and long text
● Variables that can be used in title, short or long text (application data)
● Priority
● Recipients
● Escalation procedure
● Subsequent activities (in form of URLs)
Alert categories can be defined by applications or customers using the alert category definition environment in transaction ALRTCATDEF.
Triggering an Alert
Alerts can be triggered either by using one of the following frameworks
● Event in the Business Object Repository
○ Define event linkage with transaction SWE2
○ Receiver function module: SALRT_CREATE_VIA_EVENT
● Action of the Post Processing Framework (PPF)
● Auto-Reaction Method in CCMS (since 6.40)
● Triggering as a step in a SAP Workflow
● or by direct call of the function module SALRT_CREATE_API
Steps to be performed in UWL
Make sure you have performed these mandatory steps for UWL configuration.
...
1. Register the system in UWL and select AlertConnector
Be sure to select AlertConnector
The System Alias must match the system alias
See also:
For more information on Alerts, see http://service.sap.com/alert.