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Configuring the E-Mail NotificationLocate this document in the navigation structure

Use

To get e-mail to work in conjunction with Collaboration Workflow you have to configure the e-mail notification.

Procedure

  1. Navigate to Start of the navigation path System Administration Next navigation step System Configuration Next navigation step Universal Worklist and Workflow Next navigation step Workflow Next navigation step Engine Next navigation step Engine End of the navigation path.

  2. Choose the notification service you want to use. If you don't have the KM installed with the portal then change the Notification Service to Java Mail .

    Note

    If the portal comes with the KM services and you want use the KMC mail notification, the Notification Service should be CM Notification .

  3. Now navigate to Start of the navigation path System Administration Next navigation step System Configuration Next navigation step Universal Worklist and Workflow Next navigation step Workflow Next navigation step Mail Next navigation step Mail End of the navigation path.

  4. For Java mail notifications configure the parameters, which are explained in the following table.

Parameter

Description

From

Mail sender (is copied to From field of sent messages)

SMTP Host

Name of SMTP server host (typically used to send e-mail only).

Subject

Statement appearing as the default subject in the mail

Troubleshooting E-Mail Notifications

I do not get any e-mail notifications when using collaboration task. What needs to be configured to receive e-mail notifications through the KM notification service?

  1. Check that for the process creator a (correct) e-mail address has been configured:

    Log on as a user with administrator rights and go to Start of the navigation path User Administration Next navigation step Search End of the navigation path

  2. Check that for the workflow system a legitimate e-mail address has been configured:

    1. Log on as a user with administrator rights and go to Start of the navigation path System Administration Next navigation step System Configuration Next navigation step Knowledge Management Next navigation step Content Management Next navigation step Global Services Next navigation step Show Advanced Options Next navigation step Notificator Service End of the navigation path.

    2. Under Originators: notificator.EMAIL , enter a legitimate e-mail address.

  3. Check that for the workflow system an e-mail and internet channel has been configured:

    1. Log on as a user with administrator rights and go to Start of the navigation path System Administration Next navigation step System Configuration Next navigation step Knowledge Management Next navigation step Content Management Next navigation step Global Services Next navigation step Show Advanced Options Next navigation step Notificator Service End of the navigation path.

    2. Edit Channels: EMAIL , for example, enter SMTP as the Type and enter the server name. Password should be empty (depending on the server requirements).

    3. Log on as a user with administrator rights and go to Start of the navigation path System Administration Next navigation step System Configuration Next navigation step Knowledge Management Next navigation step Content Management Next navigation step Global Services Next navigation step Show Advanced Options Next navigation step Notificator Service End of the navigation path .

    4. Edit Channels: INTERNET, for example, enter SMTP as the Type and enter the server name. Password should be empty (depending on server requirements).

Example

Following is an example of a collaboration task notification.

Note

The format is not configurable - when a task has been updated or completed, any changed task attribute is displayed in bold. If the third notification option is chosen, task creation is considered an update and will generate a notification. For example: A Workflow task has been completed.

Task Details

Values (updated values are displayed in bold)

Task Name

ST2

Status

Approved

Completed By

admin, admin

Priority

Low

Creator

admin, admin

Time created

2005-01-21 10:24

Time due

2005-01-28 00:00

Completion Progress

100%

Task Notes

Some notes
More Information