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Collaboration Task Notification SettingsLocate this document in the navigation structure

Use

The collaboration task can provide notifications using either the KM notification service or the JavaMail transport service.

You can also specify a new notification channel.

Notifications are sent to the tracker(s) of a task. Collaboration task provides its notifications using one of two mechanisms, which can be specified in the Workflow configuration:

  • If installed with Knowledge Management (KM), collaboration task will use the KM Notification service, which can be configured to use various channels including e-mail and internet.

  • Additionally, collaboration task can use JavaMail to provide notifications. This option is available whether KM is installed or not. If JavaMail is to be used, a mail server and any required authentication must be entered in the Workflow configuration.

When a task is created using the collaboration task wizard, the creator can specify the conditions under which notifications are to be sent:

  • None

    No notifaction is sent.

  • When Complete

    When a task has been completed, a notification is sent.

  • On Updates, Completion, and if Overdue

    When the task has been completed or updated or if it is overdue, a notification is sent.

Caution

Make sure that all settings are set correctly in Knowledge Management settings ( Start of the navigation path System Administration Next navigation step Knowledge Management Next navigation step  Content Management Next navigation step  Global Services Next navigation step  Show Advanced Options Next navigation step  Notificator Service End of the navigation path).

Editing Parameters

Description

New

Create new channel (name)

Duplicate

Copy all settings of the existing channel to a new one

Edit

Edit settings

View

View or edit the notification channel

Delete

Delete the selected channel
Example

Following is an example of a collaboration task notification.

Note

The format is not configurable - when a task has been updated or completed, any changed task attribute is displayed in bold. If the third notification option is chosen, task creation is considered an update and will generate a notification. For example: A Workflow task has been completed .

Task Details

Values (updated values are displayed in bold)

Task Name

ST2

Status

Approved

Completed By

admin, admin

Priority

Low

Creator

admin, admin

Time created

2005-01-21 10:24

Time due

2005-01-28 00:00

Completion Progress

100%

Task Notes

Some notes
More Information