Sending Alert Notifications Using the Alert Notification Engine

Using the Alert Notification Engine in SCM Basis, the system can automatically send notifications at regular intervals for alerts that exist in the Alert Monitor. You make all the required settings in alert notification profiles.

Process

You choose an existing alert notification profile, or create a new one. To create a new alert notification profile, choose Generate New Profile.
You enter a description for the alert notification profile, and specify the validity period.
You specify the mechanism you want the system to use to determine the alerts for which to send notification.
For the mechanism, according to which the alert notification should be triggered, choose the pull mechanism and specify the pull intervals. You cannot use the event mechanism or push mechanism for the Alert Monitor.
On the Recipient Determ. (Who?) (Recipient Determination (Who?) tab page, you specify the recipient's data.
- Specify the recipient type.
  
  Note
  If you do not have administrator authorization for the alert messaging profile, you can only enter the recipient type User and your own user name as the recipient. For the Alert Monitor, you can choose between the recipient types User and Message Channel. The recipient type Partner is not available.
  
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On the Alert Select. (What?) (Alert Selection (What?) tab page, you specify the details of the alerts you want notifications to be sent about.
Select the alerts for which you want to send a notification. To improve performance, and keep the number and range of notifications to manageable levels, reduce the number of selected alerts as much as possible.
- Enter the application Alert Monitor.
- Enter the overall alert profile (see Overall Alert Profile) for which you want to generate a notification.
- Specify whether notification should only occur using alerts that have not already been confirmed in the application.
- Enter the minimum priority, and the minimum and maximum age of the alerts for which notifications should be sent.
Note

You can use these settings to define an alert notification profile for escalating alerts that have not been confirmed within a longer period of time.

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On the Send Mechanism (How?) tab page, you specify the send mechanism.
- Enter a message profile. Choose Detail View to create new message profiles or change existing ones. In the message profile, you specify for example, whether the system sends a separate notification for each alert that occurs, lists all alerts in a collective notification, or creates an aggregated notification that collates all alerts by alert type or by object affected.
  
  Note
  
  You make these settings regardless of the message channel that you selected. For the message channel SMS it is advisable, for example, to only send aggregated messages.
  
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- Enter the message channel.
  All message channels supported by Alert Management in the SAP Web Application Server are available for use. The Alert Notification Engine can also send emails directly. You can choose from the following options:
  - If you have selected the recipient type Message Channel, you must enter a message channel and a corresponding destination address, for example, the message channel SMS and the number of a telephone with SMS capability.
  - If you have selected the recipient type User, you can enter a fixed message channel or you can define various message channels for this particular user, which are available at different times. The system takes the destination address from the communication data stored in the user master record.
You specify how the notification should be constructed.
- Select the alert category SCM_ANOT, which is predefined for SAP Supply Chain Management (SAP SCM). This alert category has been defined so that the alert notification is generated dynamically, according to the entries in the message profile.
  
  Note
  
  For more information about alert categories, see the documentation for Alert Management for SAP NetWeaver 7.0 (2004s) in the SAP Library under SAP NetWeaver by Key Capability Application Platform by Key Capability Business Services Business Communication Services Alert Management (BC-SRV-GBT-ALM) .
  
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You activate automatic notification for this system user, by selecting the Actve (Active) checkbox.
You save the notification profile.
You schedule a variant of report /SCMB/ANOTPULL, in which the alert notification profile is selected, as a regular job at an interval that is shorter than the pull interval.

Note

You can also use report /SCMB/ANOTPULL to trigger alert notification manually.

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More Information

Alert Notification Engine.