Definition

A warranty claim is a claim for reimbursement of material, labor and external service costs that are incurred for the purpose of rectifying faults in an object with a valid warranty.

Use

The warranty claim is the central object in Warranty Claim Processing

Structure

A warranty claim consists of a header and one or more versions of a claim; these versions can belong to different categories and are created manually, by copying or by data transfer via IDoc/EDI from the claimant or reimburser. Each version has its own data, for example, the specification of the partner, and contains one or more items; each item has a specific item type.

More specifically, this means:

Header

The warranty claim header contains data that is identical for all versions of the claim ( warranty claim type , warranty claim number, object number, reference date etc.).

Version

A version is part of a warranty claim with entitlements to reimbursement and that is directed at or has been made by a specific partner. A version can contain more than one item.

When you enter a warranty claim, exactly one version is created; generally speaking this version is assigned to the category Versions from Claimant (see below). During the further claim processing procedure, more versions are created manually or automatically in different categories and sent to the appropriate business partner. There can be more than one version per category. The most current version in a category is always active. More than one version can only be active if you are using Warranty Claim Processing with Claim Split

Different versions of a warranty claim can differ in the items, the organizational data, the prices, the decision code and so on.

A category is a subdivision within a warranty claim that defines a specific part process.There are four different categories:

Versions from Claimant : category for versions sent by the claimant

Versions to Reimburser : category for versions that have already been run through specific VSR checks and have been forwarded to the reimburser

Versions from Reimburser: category for versions that have been returned by the reimburser and either been approved or rejected by the latter

Versions to Claimant : category for versions that have been returned to the claimant after they have been run through specific VSR checks

In the postcrediting process, the categories are run through in exactly this order. In the precrediting process, the order is as follows:

Version from claimant

Version to claimant

Version to reimburser

Version from reimburser

If, as importer or supplier, you enter warranty claims yourself and forward them directly to the reimburser, you only deal with the following categories: versions to reimburser, versions from reimburser .

You define the start category, in other words the category with which the process begins, in Customizing and for each warranty claim type . The sequence of the further categories depends on the programming for the action controls .

Item

An item is a detailed description of entitlements in a warranty claim version. Each item has a specific item type that serves as a classification for the item.

SAP delivers the following controlling item types:

MAT (Material): replacement part with material master record

SUBL (Sublet): external service These are invoices for services performed by a third party, for example, hotel expenses, travel expenses and so on, which have been incurred in the course of the repairs. The value of items with this item type can be entered explicitly and is not usually determined via pricing.

FR (Flat Rate): labor value, service

EXP (Exploding List): list of items that the claimant can call, for reasons of ease, with a single key, for example, the items that usually belong to an inspection (mixture of labor values and materials). The subitems can be created using action A080 Explode Item.

You can use an installed base (IBase), a task list or routing, a bill of services or a bill of materials as list. A template installed base of type WY Warranty is read in the standard system. You can link in other master data using BAdI WTY_ITEM_GENERATE. An example implementation for the material BOM is already included the BAdI for this purpose.

You can also enter items of type TEXT (TXT) in the warranty claim.

You can define customer-specific item types in Customizing under Warranty Claim   → Warranty Claim Items → Define Item Types on the basis of such a controlling item type.

Customer-specific item types are useful if you want to do the following:

choose your own keys and own descriptions for the item types

or

link different catalogs to different item types for the same controlling item type via the BAdIs WTY_CREATE_COPY/WTY_F4_ITMNO

or

exclude certain item types from specific claim types.

You can group the customer-specific item types together to form item type groups (Customizing for Warranty Claim Processing under Warranty Claim → Warranty Claim Items → Define Item Type Groups ) and assign such an item type group to each warranty claim type. You can thus exclude item types from specific claim types or restrict to specific claim types.