The warranty claim type determines the processing procedure that a warranty claim goes through (examples: precrediting, postcrediting , authorization , recall ). It contains default values for the organizational data and control parameters .
You cannot create any warranty claims without a warranty claim type. You always define the warranty claim type first and then create a warranty claim for this warranty claim type (see also: Creating Warranty Claim Manually ).
The control parameters control the processing of the warranty claim and determine the screen layout .
The default values serve as an aid when you enter data. They can be copied to all warranty claims of a warranty claim type and can be overwritten there, if necessary. You can alter default value determination and change the default values themselves by using BAdI WTY_CREATE_COPY.
You define warranty claim types in Customizing for
Warranty Claim Processing
under
Define Warranty Claim Types.
Note
You can define settings that you want to be valid for all warranty claim types in Customizing for
Warranty Claim Processing
under
General Settings
. These settings affect certain check periods and preferred condition types for the fast entry of items.
You have made all the Customizing settings that are necessary for the creation of warranty claim types.
The following are some of the control parameters for a warranty claim type:
Screen layouts (a screen layout each for layout with navigation tree and layout without navigation tree) and a screen area in the claim headerin which customer-specific fields can be used.
Note
For linking customer-specific fields into the screen layouts, see also: Creating Customer-Specific Fields , Including Customer-Specific Screens in Header Area and Including Customer-Specific Screens on Tab Pages .
Procedures for Pricing , Message Determination , and Revenue Account Determination
Default Values for Header Items
, i.e.: condition types within the assigned pricing procedure that should be used during fast entry of warranty claims as header conditions (Customizing for
Warranty Claim Processing
under
).
Entry defining for which condition types within the assigned pricing procedure you want the
CO Account Assignment
to be changeable (Customizing for
Warranty Claim Processing
under
).
Copy Procedures
for copying warranty claim versions (Customizing for
Warranty Claim Processing
under
).
Action Controls , Start processing status, Start category, split criteria for Processing with Claim Split , item type group, indicator for creation of change documents
Note
You can find further information on categories and item types in this documentation under Warranty Claim .
Document types for credit and debit memos and PA transfer structures for Profitability Analysis (CO-PA) .
Indicator whether changes made to warranty claims already saved should be saved in change documents .
The following are some of the default values :
Partner roles/functions and partner numbers
Sales organization, distribution channel, division
Purchasing organization
Plant
Version currency
Check the warranty claim types delivered in the standard system Customizing. If necessary, define you own warranty claim types by copying ones that already exist to the customer namespace.