Entering content frame

Procedure documentation Escalating Dispute Cases Locate the document in its SAP Library structure

Use

SAP Dispute Management enables you to escalate a number of dispute cases.

This can be useful, for example, if dispute cases have exceeded the planned closing date without being closed.

Prerequisites

In Customizing for Dispute Case Processing, you have created and assigned escalation reasons under Attribute Profile ® Attribute Values ® Create Values for Attribute “Escalation Reason” and Assign Escalation Reasons to Attribute Profile.

In Customizing for Dispute Case Processing, under Case Search ® Create Element Type for Case Search, you have defined the value UDM_CHG_ESCALATION for the parameter ACTIVITIES in the connection parameter values of your element type for the case search.

You have the required authorizations for setting escalation reasons in dispute cases. The authorization for setting escalation reasons in dispute cases is defined using the authorization object F_UDM_ESCA.

Procedure

       1.      Call up Dispute Case Processing.

       2.      Expand the Cases folder.

       3.      Choose Dispute Case - Search. The dispute case search appears on the right side of the screen.

       4.      Enter values for the attributes to restrict the quantity of dispute cases that you want to escalate.

       5.      Choose This graphic is explained in the accompanying text Execute Search. The hit list is displayed in the lower screen area.

       6.      Select the dispute cases that you want to escalate. The dispute cases that you want to escalate must all belong to the same case type.

       7.      Choose This graphic is explained in the accompanying text Escalation.

       8.      In the dialog box, choose the escalation reason that you want to set and choose This graphic is explained in the accompanying text Copy.

Note

As an alternative to this procedure, you can escalate a number of dispute cases simultaneously as described under Making Mass Changes to Dispute Cases. Set the escalation reason in the dispute cases using the function described. The prerequisite for this is that you have defined the dispute case attribute Escalation Reason as a modifiable field in your profile for the case search. The procedure available in your system depends on the Customizing of your system.

Result

The escalation reason that you selected is now set in the dispute cases selected.

 

Leaving content frame