Making Mass Changes to Dispute Cases 

Use

In the Dispute Case Processing system, you want to change the attribute for several dispute cases to the same value in one activity.

An employee is ill, and you want to set a colleague as processor for several dispute cases.

Prerequisites

In the Implementation Guide for SAP Dispute Management, in the profile for the case search that you use, you have defined the fields for which you want to permit the mass change in the folder Modifiable Fields. SAP delivers a Customizing example for the profile FIN_LOC.

Procedure

       1.      In Dispute Case Processing, in the folder Cases, choose either My Dispute Cases or Find Dispute Case to display the dispute cases to be processed.

       2.      Select the dispute cases to be changed.

       3.      Choose  Change Field Content  and, using the input help, select the field to be changed.

       4.      In the subsequent dialog box, enter the new value.

       5.      Choose Continue.

A log appears containing the changes made.