Dispute Case Processing 

Definition

All activities in dispute case processing have a common initial screen that you can access as follows:

·        Transaction UDM_DISPUTE

·        Role menu

·        From mySAP ERP 2004 from the SAP Easy Access screen under Accounting ® Financial Supply Chain Management ® Dispute Management ® Dispute Case Processing.

Structure

For a detailed description of dispute case processing, which is based on the Case Management Organizer, see Initial Screen: Organizer in the component Case Management..

In the standard system, expand the node Cases to see the following nodes for SAP Dispute Management:

·        Dispute case: Here you can create dispute cases in SAP Dispute Management. For more detailed information, see Creating Dispute Cases in Dispute Case Processing.

·        Dispute Case Search: Here you can search for dispute cases. For more detailed information, see Displaying Dispute Cases in Dispute Case Processing.

·        My Dispute Cases: By double-clicking on this node you can display an overview of those cases where you are entered as the processor, coordinator, or person responsible. For more detailed information, see Displaying Dispute Cases in Dispute Case Processing.

Depending on the Customizing settings of your system, the overview tree for dispute case processing may contain other nodes that supplement or replace the above-mentioned nodes.