Customer Order Management (COM) functions within SAP Retail Store allow you to manage customer orders at the point of sale and fulfill payments of a SAP ERP order at the POS, regardless of where the order is originally created, by allowing you to switch from the COM user interface to the POS user interface and back again without having to logon each time.

With in-store customer information, order, and return management at the POS you can fulfill a complete customer order-related business scenario.

Order management information is stored in the Transaction Log (TLog) and receipts can be displayed in the Electronic Journal Viewer. Two receipts are configurable in the Configurator, one for detailed order information, and one for a summary of the transaction that contains order items plus cash and carry items.

A product lookup button on the POS user interface opens the SAP Retail Store to search by material number.

Once an order is created in the COM user interface, information such as order number, customer number, product items, and payment information is automatically transferred to the POS user interface upon closing the SAP Retail Store window. Customers can make a payment between 1 and 100 percent of the total order immediately after the order is placed or at a later date.

SAP Enterprise Configurator is shipped with preconfigured order management parameters, of which some do not need to be changed. Follow the procedure below to ensure that the configurable settings are correct for your organization.

For more information, see Configuring Customer Order Management Parameters.