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Procedure documentationCreating and Maintaining a Work Center Individually Locate this document in the navigation structure

 

You use this procedure to create a new SAPphone work center or to change your work center settings. A new work center is created if telephony functions have not been used on the computer on which the procedure is carried out.

Prerequisites

Only create a new work center on the computer that you normally work on.

The telephony server to which the work center is to be assigned must have been created by a system administrator.

To create and change the work center, you require special authorizations. Furthermore, if you do not have administrator authorizations, you can only change a work center if you are entered as the user responsible for this work center.

Procedure

  1. Call SAPphone administration (SPHA).

  2. Choose Work center.

    Note Note

    If the work center has already been created, you also call the settings from the SAPphone interface. Choose Work Centre in the on the Services tab page.

    End of the note.

  3. Specify or change:

    • the extension of the associated telephone

    • the name of the telephony server to which the work center is assigned

    • the user who is responsible for these settings.

  4. Save the entries.

Result

Your work center settings are created or changed. A work center ID is generated automatically when the work center settings are created. The system always enters the user who is currently logged on to the work center as the current user.

If you change your work center, you can copy your settings.