Employees can transfer inbound calls directly to another telephone number without accepting the calls themselves. This Deflect function is used, for example, if several employees have the same telephone tasks. In this case, it is often not necessary, or even desired, for inbound calls to be accepted first in order for them to be transferred.

This function is only useful if users can also process the calls transferred to them without consult. Therefore, groups can be created that group together work centers in deflect groups. These groups are created by system administrators and assigned to the users in the user settings.