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Process documentationCreating Deflect Numbers and Deflect Groups Locate this document in the navigation structure

 

Process

  1. Call SAPphone system administration (SPHB).

  2. Expand the navigation tree under Deflect Call.

  3. To deflect a call, you have to execute the following functions:

    Allow numbers for deflecting

    1. Select Numbers in the navigation tree by double-clicking on it.

    2. Choose Create (Create)

    3. Specify a telephone number (in the case of internal numbers only specify the extension number) with country code.

    4. Specify a language-dependent description.

      The telephone numbers for deflecting will be displayed to users for selection under this description later.

      The country code in the telephone number must not be the same as the country code for the description.

    5. Confirm the dialog box.

    6. Repeat steps 4 to 7 for all numbers that you want to create and confirm the end of the dialog.
    Create groups that group together deflection numbers for a user group

    1. Select Groups in the navigation tree by double-clicking on it.

    2. Choose Create (Create)

    3. Specify a name for the group.

    4. Select the numbers that are to be assigned to the group and confirm.

    5. The groups are displayed to the users for selection in the user settings under the specified name. If you want to maintain the names language-dependently, proceed as follows:

      • Select the group.

      • Choose Language-dependent description.

      • Enter a language-dependent description and confirm.

    6. Confirm the whole dialog box.
    Assign a group to users

    This is carried out either centrally or by the users themselves when the Maintaining Work Place and User Settings.