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Procedure documentationInitiating a Call Locate this document in the navigation structure

 

Follow the procedure below if you do not want to initiate a call directly from an application. Individual solutions are provided in the applications for initiating calls (for example, by clicking the telephone symbol).

Prerequisites

The SAPphone interface is opened. For information on how you call the interface, see Working with SAPphone.

Procedure

  1. On the tab page Dial, enter the country and telephone number. Dialing Help and a function () for searching for telephone numbers in the address management are available for this.

  2. Choose Initiate (Initiate).

Result

The specified telephone number is transferred to the telephony system, which creates the telephone connection. Now use the telephone. You can execute other functions on the SAPphone interface. The connection can be terminated by hanging up the receiver or by choosing the Hang up function. In contrast, closing the SAPphone interface does not affect the connection because this function only refers to the screen window.