Providing Information About SAP Applications in the Help Center

A process expert can make process-specific, company information (Help Center content) available to users of SAP applications in the Help Center. This information comprises frequently asked questions and links to files and Web pages.

Note Note

The Help Center content provided in the Help Center is available in the current client.

End of the note.

Help Center content can be provided locally (in the Help Center of every application) or centrally in a separate application. If Help Center content is available in more than one language, frequently asked questions and link texts can be translated into the respective languages. The following table gives an overview of role-specific tasks for providing Help Center content locally and centrally.

Where Is Information Provided?	Tasks	Role with Help Center Authorizations
Local - in the Help Center of every application	Editing frequently asked questions Editing links	Power user role
Central - in the application for managing Help Center content	Selecting a worklist Cleaning up notes Editing frequently asked questions Editing links Assigning content to applications Assigning content to transport requests	Administration role
Central - in the application for translating Help Center texts	Selecting a worklist (frequently asked questions or link texts) Translating to target language	Translator role

The figure below illustrates the concept of information provision in the Help Center.

This graphic is explained in the accompanying text.

Providing Information in the Help Center

Prerequisites

Your user is assigned the required role for providing and managing Help Center content.

Procedure

Providing Information Locally in the Help Center

Open the Help Center from the respective application and provide the required information there.

More information: Providing Help Center Content Locally

Providing Information in the Central Administration of Help Center Content

Call the application for the central management of Help Center content, call the required worklist of notes, frequently asked questions, or links, and edit them.

More information: Providing Help Center Content Centrally

Translating Help Center Texts Centrally

As a process expert, you coordinate the translation of Help Center texts. Make sure that the users that are to translate the texts are given the authorization (role) for the relevant application.

More information: Translating Help Center Texts