Settings for the Product Proposal
This section describes which Customizing settings you have to make if you want to use the Product Proposal function in the Interaction Center. It also contains a list of the Business Add-Ins that you can use for customer-specific processing and to implement your own product proposal logic based in various criteria. Most of the business add-ins have a standard implementation that you do not have to change.
Note the basic settings for the product proposal in Customizing under SAP Utilities ® Customer Service ® CRM Integration ® Product Proposal.
The customer consumption segment is the basis for the product proposal. This is allocated to a product catalog in the IMG. You can use customer-specific settings in the business add-in to adjust the product proposal to meet your own requirements. For example, you can control which products the system proposes based on the premise address or the customer’s credit rating.
Billing simulation allows agents to inform customers of upcoming bill amounts or budget billing amounts. Billing of a sample contract with the selected product is also simulated in SAP IS-U.
The following documentation provides information on the following points:
● Settings in the ERP System for Use of Billing Simulation in Product Proposal
● Use of Interactive Scripting for the Product Proposal