Settings for Billing Simulation in the Product Proposal 

For the product proposal in the Interaction Center, the ERP system executes simulation scenarios belonging to category 1 Simulate Period with Rate Category Comparison and category 10 Simulate Any Number of Orders with Rate Category Comparison. The scenario that is used is defined in the customer consumption segment. You make the required settings in Customizing for SAP Utilities under Customer Service ® CRM Integration ® Product Proposal ® Define Customer Consumption Segment. For a customer consumption segment with an entry in the Simulation Period in Days (Sim. Days) field, the system executes the scenario belonging to category 1. If the Number of Periods for Simulation (Periods) field contains an entry, the system executes the scenario belonging to category 10.

Proceed as follows: Create a scenario for each category in Customizing for SAP Utilities under Contract Billing -> Billing Execution -> Define Simulation Scenarios. In the Simulation Scenario from External Call (ScE) field, enter the value 3 Product Proposal (ICWC). It is not necessary to fill in any other fields in order to execute the simulation scenario in the Interaction Center. There can be only one simulation scenario with the value 3 in the ScE field for each category.

Simulation Scenario: Simulate Any Number of Orders with Rate Category Comparison

In the customer consumption segment, you specify how many billing orders are simulated for the product proposal. The simulation results are projected for the number of days defined in the customer consumption segment. In the Interaction Center, the system then displays the projected amount for each product.

If you want to check the simulation results in the ERP system, you can display the simulated billing documents. To do this, use transaction EASIM in the ERP system.
In this case, it is necessary to make other Customizing settings for the simulation scenario: Select the Dialog indicator in the activity Define Simulation Scenarios so that you can select the simulation scenario in transaction EASIM. Also select the Period Consumption indicator if you want to enter a period consumption value. The Gross Lines indicator determines that tax is calculated and the amounts displayed are gross amounts.

The simulation product catalog determines which CRM products are simulated for the product proposal. You can allocate the simulation product catalog for each customer consumption segment and risk class. Behind every CRM product there is a master data template belonging to category CRMNEWCONTRACT. This contains the rate category used for the simulation.

If you want to use transaction EASIM, define all rate categories that correspond to the CRM products in the simulation product catalog as replacement rate categories. To do this, choose Contract Billing -> Billing Execution -> Define Simulation Scenarios in Customizing for SAP Utilities and choose the structure node Alternative Rate Categories for Simulation. For new customers, enter the rate category of the sample contract that you maintained for the segment item or the CRM product. For existing customers, enter the current rate category of the customer.

Alternatively, you can call transaction EASIM separately for each sample contract without maintaining alternative rate categories for simulation. In this case, the system only simulates the rate category of the sample contract.