Technical Name of Business Function | CRM_UT_CC_IREC_QV2 |
Type of Business Function | Enterprise Business Function |
Available As Of | SAP enhancement package 2 for SAP CRM 7.0 |
Technical Usage | CRM Core |
Application Component | Utilities Industry (CRM-IU) |
Required Business Function | Utilities Energy Retailer 2 (CRM_UT_ER_2) |
This business function provides you with new and enhanced features that are used as part of the Interaction Records function within SAP CRM Interaction Center for Utilities.
You have installed the following components as of the version mentioned:
Type of Component | Component | Is Needed Only for the Following Features |
---|---|---|
Software Component | BBPCRM 702 |
You have activated business function Utilities Energy Retailer 2 (CRM_UT_ER_2
).
You have made the relevant settings in Customizing for SAP Customer Relationship Management
under .
You have made the relevant settings in Customizing for SAP Utilities
under the following sections:
You can now do the following with the enhanced interaction records function:
See the four most recent interaction records in the Interaction Record Quick View
on the Account Overview
page after you have identified and confirmed an account
Define transaction types in the interaction history profile to display specific interactions with a customer
Personalize the interaction records table by adding or removing columns to create your own custom view
Note
With the current business function, the previously existing interaction record view on the Account Overview
page has been replaced with the Interaction Records Quick View
described here. The Notes History
tab page is not available in the current view.
For more information, see Interaction Record Quick View in Identification.