Technical Name of Business Function | CRM_UT_CC_IREC_QV1 |
Type of Business Function | Enterprise Business Function |
Available As Of | SAP enhancement package 2 for SAP CRM 7.0 |
Technical Usage | CRM Core |
Application Component | Utilities Industry (CRM-IU) |
Required Business Function | Utilities Energy Retailer 2 (CRM_UT_ER_2) |
This business function provides you with new and enhanced features that are used as part of the Interaction Records function within SAP CRM Interaction Center for Utilities.
You have installed the following components as of the version mentioned:
Type of Component | Component | Is Needed Only for the Following Features |
---|---|---|
Software Component | BBPCRM 702 |
You have activated business function Utilities Energy Retailer 2 (CRM_UT_ER_2
).
You have made the relevant settings in Customizing for SAP Customer Relationship Management
under .
You have made the relevant settings in Customizing for SAP Utilities
under the following sections:
You can now do the following with the enhanced interaction records function:
See the most recent interaction records on the Identification
page after you have identified and confirmed an account
Define transaction types in the interaction history profile to display specific interactions with a customer
Define the desired number of interactions to be displayed using the Customizing activity Limit the Number of Results Triggered by an IC Event
Personalize the interaction records table by adding or removing columns to create your own custom view
Navigate directly to the Interaction Overview
on the Account Overview
page
Use the new Customizing parameter Show Last Interaction Records
in the Define Identification Profiles
Customizing activity to activate or deactivate the Interaction Records Quick View
on the Identification
page.
Note
You can also define the maximum number of interaction records to be displayed by default in theInteraction Records Quick View
on the Identification
page by enabling the business function CRM_UT_IC_MAX_HITS
.
For more information on how to define the maximum number of interaction records to display, see the Customizing activity Limit the Number of Results Triggered by an IC Event
in the Customizing for (use parameters BPConfirmed for IC Event Name
and MixedContactQuery for Query Name
).
For more information, see Interaction Records Quick View in Account Overview.