Location Determination with Active System Configuration for SPM

Show TOC

Location Determination with Active System Configuration for SPM

You can use this function to determine the following for physical returns of parts:

Destination location (ship-to party) including intermediate locations
External or internal remanufacturers

Integration

Complaints processing is integrated with the following sales transactions: sales order, delivery, and invoice.

You need the following systems:

SAP Customer Relationship Management (SAP CRM)
SAP ERP Central Component (SAP ECC)
SAP Supply Chain Management, Advanced Planning and Optimization (SAP SCM, APO)

Prerequisites

You can only use these functions if you have activated the system configuration for service parts management. For more information and prerequisites, see Functions for Service Parts Management (SPM).

SAP APO

In integrated rule maintenance of SAP APO, you have created a location determination procedure.
From the SAP Easy Access screen, choose Advanced Planning and Optimization Master Data Rule Maintenance Integrated Rule Maintenance .
- For more information about integrated rule maintenance, see the SAP Library under SAP Supply Chain Management SAP Advanced Planning and Optimization (SAP APO) Global Available-to-Promise (Global ATP) Settings for Global ATP Settings for the Rules-Based Availability Check Integrated Rule Maintenance .
- For more information about the location determination procedure, see the SAP Library for SAP Supply Chain Management under Global Available-to-Promise (Global ATP) Settings for Global ATP Settings for the Rules-Based Availability Check Integrated Rule Maintenance Creating Location Determination Procedures .
You have specified conditions and available-to-promise (ATP) profiles.
To do so, in Customizing for SAP SCM, choose Advanced Planning and Optimization Global Available-to-Promise (Global ATP) and complete the following activities:
- General Settings Maintain Requirements Profile
- Rules-Based Availability Check Define Condition Table
- Rules-Based Availability Check Maintain Access Sequences
- Rules-Based Availability Check Maintain Condition Type
- Rules-Based Availability Check Maintain Rule Strategy

SAP CRM

You have defined an ATP profile.

To do so, in Customizing for SAP CRM, choose Basic Functions Availability Check Availability Check Using SAP APO Define ATP Profile .
Settings for destination locations and intermediate locations
- You have assigned an ATP profile to the item category of the returns authorization, which corresponds to a requirements profile in SAP APO.
  To do so, in Customizing for SAP CRM, choose Transactions Basic Settings Define Item Categories .
  
  For more information, see the Implementation Guide (IMG) documentation in Customizing for SAP Supply Chain Management by choosing Advanced Planning and Optimization Global Available-to-Promise (Global ATP) General Settings Maintain Requirements Profile .
- You have assigned a partner determination procedure to the item category of the returns authorization.
  To do so, in Customizing for SAP CRM, choose Transactions Basic Settings Define Item Categories .
- You have defined the assigned partner determination procedure as follows:
  - The partner determination procedure has function Ship-To Party (Returns) as the Partner Function in Procedure.
  - The partner determination procedure has Returns Ship-To Party via APO as the Access Sequence.
    To do so, in Customizing for SAP CRM, choose Basic Functions Partner Processing Define Partner Determination Procedure .
Settings for the location of the remanufacturer

For used part returns, you have assigned a second ATP profile to the item category in order to use SAP APO to determine both the remanufacturer and the location.

To do so, in Customizing for SAP CRM, choose Transactions Basic Settings Define Item Categories . For business transaction category Complaint, choose Customizing Item, and on the screen that appears, you will see the ATP Remanufacturer field.
You have assigned the locations (plants) to the partners.

To do so, in Customizing for SAP CRM, choose Transactions Settings for Complaints Integration Logistics Integration Assign Locations to Business Partners .
The locations are replicated from SAP SCM to SAP ERP Central Component (SAP ECC).

Features

For each returns authorization item of a return document, used part returns document, or complaint document in SAP CRM, the system triggers location determination in SAP APO.
SAP APO determines the location and transfers this data to SAP CRM. The location is entered as the business partner of the returns authorization item.

If more than one location is determined in the rules-based ATP check, the following process occurs:
1. The first location is entered as the business partner of the returns authorization item.
2. At the first location, the returned parts are inspected to see if they could be used in a different way. The result of this inspection is recorded in an inspection outcome in warehouse management in SAP SCM. This document also includes information about the current location.
3. The inspection outcome created in warehouse management in SAP SCM is replicated by SAP ECC and saved as an inspection confirmation in SAP CRM. If SAP CRM determines a stock transfer as a follow-up activity, SAP APO determines the actual follow-up location. This corresponds to the order of the location sequence from the location determination procedure in SAP APO.
  For more information, see Follow-Up Activities for the Logistical Process in the "Stock Transfer" section.
If the location is copied from a preceding document, there is no additional location determination in SAP APO.
Each returns authorization item in a used part returns document in SAP CRM triggers the system to determine the remanufacturer in SAP APO.
SAP APO determines the remanufacturer's location and transfers this data to SAP CRM. The remanufacturer is entered as the business partner of the returns authorization item. For business partners in the remanufacturer role, the system determines whether the remanufacturer is internal or external.