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 Replication of Serial Numbers from SAP ECC to SAP CRM

Use

You use replication to transfer serial numbers from SAP ECC Customer Service (SD) to SAP CRM. Data transfer is triggered in SAP CRM and performed by CRM Middleware.

Prerequisites

Before replicating serial numbers from SAP ECC, you must perform the following tasks:

  • Define the standard settings for replication in Customizing: Start of the navigation path Customer Relationship Management Next navigation step Master Data Next navigation step Installed Base Next navigation step Replication of Equipment from SAP ECC Customer Service (CS) Next navigation step Define Default Settings for Equipment Replication. End of the navigation path

  • Download materials and business partners from SAP ECC to SAP CRM.

  • Optionally, use the Equipment Download ( CRM_EQUI_LOAD ) Business Add-In to enhance the data transfer and validation in SAP CRM. The Add-In offers comprehensive options for influencing the mapping between equipment and objects.

    Note Note

    For more information see the Implementation Guide (IMG): Start of the navigation path Customer Relationship Management Next navigation step Master Data Next navigation step Installed Base Next navigation step Replication of Equipment from SAP ECC Customer Service (CS) Next navigation step Business Add-In: Equipment Download End of the navigation path

    End of the note.

Features

  • Pure serial numbers (serial numbers not associated with a piece of equipment) are represented in SAP CRM as objects.

  • Associated business partners are transferred and linked to their corresponding serial numbers.

  • Serial numbers are available for CRM Server (only).

Activities

SAP ECC serial numbers and associated business partners appear in SAP CRM after the initial load. The initial load is used to transfer the initial data. The delta load transfers new serial numbers and associated business partners created in SAP ECC after the initial load has occurred.

Caution Caution

Changes to the already transferred serial numbers are not allowed. See note 637173 on how to handle such changes.

End of the caution.
Initial Load

  1. Activate the SERIALNUMBER object (which is delivered as inactive) before starting the initial load.

    1. On the SAP Easy Access screen, choose Start of the navigation path Architecture and Technology Next navigation step Middleware Next navigation step Data Exchange Next navigation step Object Management Next navigation step Business Objects End of the navigation path .

    2. Select the SERIALNUMBER object and set it to active by deselecting the Inactive indicator.

  2. On the SAP Easy Access screen, choose Start of the navigation path Architecture and Technology Next navigation step Middleware Next navigation step Data Exchange Next navigation step Initial Load Next navigation step Start. End of the navigation path

  3. Select the load object SERIALNUMBER , an SAP ECC system as the sender system, and an SAP CRM system as the receiver system.

Delta Load

  1. On the SAP Easy Access screen, choose Start of the navigation path Architecture and Technology Next navigation step Middleware Next navigation step Data Exchange Next navigation step Delta Load from R/3 Back-End Next navigation step R3AC4 – Set Up Delta Load. End of the navigation path

  2. Set the adapter class EQUIPMENT to active for delta download. If the class has not yet been added, you must add it.

  3. Save your entries.

See also