System Monitoring
With the tools provided, you can monitor the entire data exchange via the CRM Middleware centrally or for certain aspects only. Single processes and transactions within CRM Middleware can be monitored and analyzed and logs and statistics can be generated. Furthermore, tools for a cross-component data integrity check of master data and Customizing data are available.
The architecture of CRM Middleware provides SAP monitoring functionality (for example, provided by the Computing Center Management System) and specific functions, for example for the message flow within the CRM Middleware.
Procedure
The monitoring tools are available in the SAP Easy Access menu under 
Architecture and Technology
Middleware
Monitoring
. The following areas are displayed:
Central monitoring
Via the CRM Middleware Monitoring Cockpit
Data exchange
Checking the cross-component data integrity
Displaying data transfer objects
Monitoring data requests
Message flow
Monitors the message flow within CRM Middleware.
Mobile client communication
Monitors data exchange between a mobile client and the CRM server.
Queues
Monitors the various queues within CRM Middleware
Performance
SAP performance analysis tools and alert monitoring