Claim Settlement with Integration into SD Billing

When you create claim settlement documents in SAP CRM, these documents are no longer transferred directly to SAP ERP financial accounting and controlling. Instead, the data is transferred to SAP ERP and is used to automatically generate SD billing documents. All subsequent processes, such as account determination, taxation, or printing are executed in the SD billing documents. This allows you to keep using SD billing in combination with SAP CRM claims management.

Prerequisites

You have activated the following business functions:
- In SAP CRM: Claims and Funds Management (CRM_CF_1)
- In SAP ERP: ERP, Integration with Claims and Funds Management (ERP_CF_INTEGRATION_1) and FSCM Functions 3 (FIN_FSCM_CCD_3) (for integration with SAP Dispute Management)

You have configured SAP CRM and SAP ERP (see Configuration for TPM with SAP ERP Enhanced Rebate Processing and Funds and Claims Management). In particular, you have configured the following:
- You have specified SAP ERP as the rebate application to be used, and SAP CRM claims management as the application to be used for settling rebate agreements. You do this in Customizing for SAP CRM under Customer Relationship Management Trade Promotion Management Trade Promotions Condition Maintenance Define Condition Generation Rebate Application (ERP or CRM) .
- You have set up the integration into SD billing (see Integration of Claim Settlements into SAP ERP Billing (SD-BIL)).

Features

Claim Types

You can use the following claim types:

Invoice claims (see Invoice Claims Management and Periodic Claim Creation)
Deduction claims (see Deduction Claims Management)

Integration into SD Billing

When you create a claim settlement document in SAP CRM, one or several SD billing documents (rebate credit memos) are created automatically in SAP ERP from this data, as are the corresponding FI accounting documents. This is how you can follow up on the documents created:

The claim settlement document lists the SD billing document and the FI accounting document (Follow-up Transactions assignment block).
The SD billing document displays the ID of the SAP CRM claim settlement document (Reference field). It also lists the accounting document, the profit center document, and the profitability analyses document (Accounting overview).
The SD rebate agreement displays the ID of the SD billing document, that is, the rebate credit memo (in the menu, choose Rebate Payments Rebate Documents ).
The FI accounting document displays the ID of the SAP CRM claim settlement document (Reference field) and the ID of the SD billing document (Reference Key field of the document header).

Inhibit Parallel Settlement

You can settle rebate agreements in either SAP ERP or SAP CRM claims management. Parallel settlement is inhibited as follows:

You cannot assign a trade promotion to a claim if, in the condition generation type of the trade promotion type, rebate settlement is set to SAP ERP.
Likewise, you cannot settle rebate agreements in SAP ERP if the rebate agreements were generated from trade promotions and if, in the condition generation type of the trade promotion type, rebate settlement is set to SAP CRM claims management.

Proration Down to Product Level

The explosion of the account hierarchy is part of claim processing, whereas the explosion of the product hierarchy is done during settlement. During settlement, the approved amount of the claim is prorated down to product level. Proration takes place in SAP ERP SD when the SD billing documents are created from the transferred CRM data, that is, within the inbound processing in SAP ERP. This keeps the volume of the transferred data as low as possible.

In the SD billing documents, there is one main item that reflects the total of the approved amount and subitems for the products with the prorated amounts. The total amount is not distributed evenly to the product subitems, but is prorated based on, and in proportion to, the detailed accrual and payout information contained in the SAP ERP rebate statistics.

The following table shows the relationship between the entries in the SAP CRM claim settlement document, the SD billing document in SAP ERP, and the SAP ERP rebate statistics:

Claim Settlement Document	SD Billing Document	Rebate Statistics
Item 10: Product Group 1: USD 70	Item 10: Product Group 1: USD 70
	Item 20: Product 1: USD 20	Product 1: USD 40
	Item 30: Product 2: USD 10	Product 2: USD 20
	Item 40: Product 3: USD 40	Product 3: USD 80
Item 20: Product Group 2: USD 80	Item 50: Product Group 2: USD 80
	Item 60: Product 4: USD 30	Product 4: USD 90
	Item 70: Product 5: USD 30	Product 5: USD 90
	Item 80: Product 6: USD 20	Product 6: USD 60

Activities

Approve your claim.
For manual settlement, find the claim in the settlement due list, select its line, and choose Individual Settlement.

Note
In business, claims are not settled individually but are processed automatically in the settlement run.

End of the note.

This creates a claim settlement document and transfers the data to SAP ERP, where SD billing documents and FI accounting documents are created from the data.

The status of the claim settlement document changes to Being Transferred and later to Transferred.

The status of the claim changes to Settled.