Case
A crime or offence under investigation by the police.
You use this object to group related entities into a single, central access point for investigators.
Structure
The case details contain basic information, such as type, category, priority, status, employee responsible, dates, and number of related entities.
Additional information is used to describe the case in greater detail and provide an overview of its relationships to other objects:
Locations: for example, where a potential crime occurred.
Objects: for example, a car that was stolen.
Cases, leads, activities and incidents: for example, a case involving the search for a stolen vehicle may uncover that it was involved in a robbery. You can create additional cases, leads, or incidents within existing cases and leads.
Relationships: for example the suspect is the owner of the gun. When legal regulations require it, you can expunge records relating to individuals or organizations that have a defined relationship with the case.
Parties involved: for example, a witness or criminal organization.
Staff and units: for example, a forensic expert.
Integration
Cases in ICM are based on standard case functionality. For more information about standard cases, see Case. Standard functions reused within ICM cases include the following:
Linking Related Cases
You can link related cases that do not form a hierarchy. For more information, see Linking Related Cases.
Archiving Cases
You can archive closed cases to provide more space for active cases in your database. For more information, see Archiving CRM Cases.
Enhancing Case Categories
You can enhance case categories to add and define your own case attributes. For more information, see Enhancing Case Categories.
Authorization Control Using ACE
You can use the Access Control Engine (ACE) to flexibly control access to CRM cases. For more information, see Enhanced Authorization Control for Case Access Using ACE.
Document Management
ICM supports the upload of attachments from the Content Management system to make electronic format documents available in cases. For more information, see Document Management.