Business Object
You can link a problem of a given problem type, or a solution to one or more business objects such as specific products, pieces of equipment, and technical installations.
Note
This function is available only on the SAP GUI.
Prerequisites
Your system administrator has defined the business object types
to which a problem of a given problem type, or a solution can be assigned.
This is done in Customizing for Customer Relationship Management
,
by choosing 
Enterprise Intelligence
Solution Database
Problems
Define Business Object Types
.
A business object type is a category such as products. The business object
is the instance of that category, for example, product 123.
You have specified a problem type when maintaining the problem.
Activities
Linking a Problem to a Business Object
Specify a problem type and choose
Enter
.Choose
Add Business Objects
.In the dialog box that appears, select the relevant business object type and choose
Enter
.In the dialog box that appears, specify the business object ID and choose
Enter
.
The business object is assigned to the problem. You can display the business object by double-clicking it in the tree structure.
Linking a Solution to a Business Object
Click the
Linked Business Objects
tab page.Choose
Create
and follow steps 3 and 4 above.
The business object is assigned to the solution. You can display
the business object on the Linked Business Objects
tab
page.