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Function documentationProblem Maintenance

 

Problems can be described using free-text descriptions and customized attributes, such as: problem type and subtype, locations, damages and causes. You can conduct searches based on this information, so when you maintain problems, it is best to describe them as fully as possible. For more information, see Problem and Solution Search.

You can create, change, and display problems. You cannot delete them.

Note Note

This function is available only on the SAP GUI.

End of the note.

Prerequisites

You have configured the Solution Database. For more information, see Configuration Help for Solution Database.

Activities

Creating a Problem

  1. On the SAP Easy Access screen, choose Start of the navigation path Service Next navigation step Enterprise Intelligence Next navigation step Solution Database Next navigation step Maintain Problems and Solutions End of the navigation path (transaction IS01).

  2. Choose Create.

    You can also define a problem using a reference. For example, if the problem you want to define is similar to an existing problem, you can copy the existing problem's data and change it as required. You do this using the Create From field.

  3. Choose a Problem Type from the possible entries and press Enter.

    A problem number is assigned automatically. Depending on how the problem type is configured in Customizing for the Solution Database (SDB), other fields are filled automatically.

    The (short) description is created automatically from the first 40 characters of the long text.

  4. Enter your data as required. For more information, see:

  5. When you are ready, release the problem.

    For problems to be returned in searches, the problems must be compiled (see Knowledge Base Compilation). If you compile the Solution Database, and subsequently change the problem, you must recompile the Solution Database, otherwise your change is not found in searches. For this reason, we recommend regular automatic delta compilation.

    After compilation, when a knowledge administrator searches the Solution Database from within the Solution Database, both released and unreleased problems are returned. When a user searches the Solution Database from other applications (see Solution Database), the information security profile assigned to the user determines which problems and linked solutions are returned. For more information, see Assigning Information Security Profiles to Users.

  6. Save your data.