Define Non-Transition Zones 

Use

Non-transition zones are periods during the business day when shifts cannot begin or end. Use this procedure to define:

·        The time ranges for non-transition zones

·        The days to which non-transition zones apply

·        The specific events that are allowed during non-transition zones, shift starts, shift endings, or both

 

The system can create shifts that are scheduled over defined non-transition zones, however they cannot start or end during these time periods.

 

Procedure

       1.      You access the activity through either:

¡        The SAP IMG, by choosing the path SAP IMG ® Customer Relationship Management ® Workforce Deployment ® Retail and Interaction Center Workforce Deployment ® Schedule Settings ® Shift Characteristics ® Define Non-Transition Zones

¡        The SAP Easy Access menu, by entering the transaction code CRM_WFM_SM.

You see the initial page for the site maintenance tool.

                                                  i.       At Profile Type, display the selections and choose Schedule Settings / Parameters.

                                                ii.       At Sub-Type, display the selections and choose Non-Transition Zone.

                                               iii.       Choose Search.

                                               iv.       Click Non-Transition Zone, the topmost node of the tree, with the secondary mouse button and choose Create.

You see the Create New Parameter dialog box.

                                                 v.       Enter a Profile ID, which is the name of the non-transition zone definition the system displays in the tree view.

                                               vi.       Enter a date defining the first day for which the non-transition zone definition is valid.

                                              vii.       Choose Continue.

       2.      You see the non-transition zones parameters page where you enter the following information:

Field	Description	Use / Notes
Zone Id	The unique identifier for the non-transition zone that you entered at the Create New Parameter dialog box.
Start Date	The beginning date for the non-transition zone that you entered at the Create New Parameter dialog box.	The system considers this non-transition zone definition valid for the range defined by the start and end dates. Note that date entries may not overlap.
End Date	An end date.	If no end date is planned for this non-transition zone definition, enter 12/31/9999 to specify an open-ended validity range.
Short Text	A short description of the non-transition zone.	The system uses this for any displays or drop down lists.
Start Time	A time defining the start of the non-transition zone.	You must enter times in 15-minute increments.
End Time	A time defining the end of the non-transition zone.
On Sun On Mon On Tue On Wed On Thu On Fri On Sat	Each check box field represents a day of the schedule week.	Choose the check box field to define the non-transition zone as applicable for that day.
Shift Start?	Defines whether or not shifts can start in the non-transition zone.	Choose the check box to prohibit shifts from starting in this non-transition zone.
Shift End?	Defines whether or not shifts can end in the non-transition zone.	Choose the check box to prohibit shifts from ending in this non-transition zone.
No Qtr Hour Flag	Defines whether or not shifts can end on quarter-hour intervals.	When you choose this field, the system cannot create a shift that begins or ends 15 minutes before or after the hour.
No Half Hour	Defines whether or not shifts can end on the half hour.	When you choose this field, the system cannot create a shift that begins or ends 30 minutes before / after the hour.
Long Text	A detailed description of the non-transition zone.

When entering the Start Time and End Time, either enter the times into the field or choose input help to display the Choose Time dialog box. When at the Choose Time dialog bog, choose the clock icon to switch your entries between 12-hour format (using am and pm) and 24-hour format (where 2:00pm is 14:00). Regardless of the format in which you entered times, the system displays them in 24-hour format. You must enter times in 15-minute granularity. You enter midnight as 00:00 not 24:00.

       3.      Save your entries.

 

Result

You have defined the shift non-transition zones and can assign them to your location. For more information, see Assign Parameter Settings to Locations.