Define Schedule Exceptions 

Use

Schedule exceptions can occur when a schedule calculation or manual edits to a schedule violate employee work rules or break rules. The system flags schedule exceptions on both the daily schedule and weekly schedule. While managers can choose to ignore schedule exceptions, correcting them might improve the schedule quality.

The system has over 40 schedule and break rule exceptions. You use this procedure to define which schedule and break rule exceptions you want to be displayed to managers within your implementation. The system will only display the exceptions that you enable through this procedure.

 

Procedure

       1.      You access the activity through either:

¡        The SAP IMG, by choosing the path SAP IMG ® Customer Relationship Management ® Workforce Deployment ® Retail and Interaction Center Workforce Deployment ® Schedule Settings ® Define Schedule Exceptions

¡        The SAP Easy Access menu, by entering the transaction code CRM_WFM_SM.

You see the initial page for the site maintenance tool.

       2.      At Profile Type, display the selections and choose Schedule Settings / Parameters.

       3.      At Sub-Type, display the selections and choose Schedule Exceptions.

       4.      Choose Search.

       5.      Click Schedule Exceptions, the topmost node of the tree, with the secondary mouse button and choose Create.

You see the Create New Parameter dialog box.

       6.      Enter a Profile ID, which is the name of the schedule exceptions definition the system displays in the tree view.

       7.      Choose Continue.

       8.      You see the Define schedule exceptions key table where you enter the following information:

Field	Description	Use / Notes
Sched. Exception ID	A unique identifier for the schedule exception set that you entered at the Create New Parameter dialog box.
Short Description	A short description of the schedule exception set.	The system uses this for any displays or drop down lists.
Long Description	A detailed description of the schedule exception set.

       9.      Save your entries and choose the record you just saved.

   10.      You see the Define schedule exceptions data table.

   11.      Choose New Entries.

   12.      At the Define schedule exceptions data table you choose Enabled? to define the schedule exceptions that you want to enable for this definition.

   13.      Save your entries.

 

Result

You have defined which schedule exceptions you want to include within this definition and can assign them to your location. For more information, see Assign Parameter Settings to Locations.