Installed Base Components 

Definition

Individual elements of an installed base at the customer site that contain service-relevant information and can be referred to in business processes. All components for an installed base are arranged in a structure.

An object becomes a component of this installed base by being included in an installed base structure.

You can assign additional objects to each installed base component. In this way, an installed base can be organized hierarchically and on multiple levels.

Structure

An installed base component has the following optional parts:

●      An identifier (ID)

●      A description

●      A link to involved parties and organizations, and a link to an address

●      A link to warranties

●      Qualification requirements for the service employee

●      Counters and counter readings

In addition, an installed base component always has a specific component type. The following component types are possible:

●      Product

You can assign an existing product to an installed base as a component. General information is displayed for this product.

●      Text

You can assign a text component to an installed base. In the text component, you can manually define any short text you like.

●      Installed base

You can assign an existing installed base to another installed base as a component.

You can incorporate one installed base into another installed base as a component. However, this just means making a reference to that installed base. It would also be possible, for example, to group all installed bases for a customer under a new, higher-level installed base.

●      Object

You can assign an object to an installed base as a component. An object contains data that uniquely identifies the object. For more information about objects, see Objects in Installed Bases.

Components can be arranged hierarchically below one other in substructures or they can be incorporated individually into the installed base.