SPM Functions in CRM Web Channel

You can use Service Parts Management (SPM) functions in CRM Web Channel provided by the Web shop and the Extended Complaints and Returns application. Both applications are Java-based.

Prerequisites

All Java applications need to be deployed.

For more information about the general prerequisites for Service Parts Management (SPM) functions, see Functions for Service Parts Management (SPM).

Features

You can use the following Service Parts Management (SPM) functions in CRM Web Channel:

Product Catalog Staging
Additional Product Category Information
Dynamic Field Control for Orders
Generic Filter Solution
Multiple Campaign Assignment
Campaign Enrollment
Extended Complaints and Returns in E-Service