Service Arrangements for Employees 
The service arrangement contains resource details for the employee, which the system uses to identify matches for demands.
Prerequisites
You have made all necessary settings in CRM Customizing, by choosing 
Customer Relationship Management 
Workforce Deployment WFD Server Business Settings for WFD Server Resource Settings 
. To do so, you have maintained the following Customizing activities in detail:
Define Service Areas
Define Job Functions and Levels
Define Availability Templates
Define Overtime Limit Profile
If you want to add qualifications to the service arrangement, you have defined them in CRM Customizing, by choosing Customer Relationship Management Workforce Deployment Service Resource Planning Qualification Management .
Features
You can enter the following information to define the service arrangement:
Assignment Block
Details
General Data
Name, ID, and type of service arrangement.
Validity
Validity period of the service arrangement.
Location
Which address to use when locating a resource, either the employee's address (individual address) or the address of the company to which the employee belongs (company address). You choose the address that you want to use as the employee's starting location.
The primary and alternative service areas to which the employee can be assigned.
The employee's qualifications and the proficiency level for each qualification.
A list of changes made to the service arrangement data.
The days and times when the employee can be scheduled to meet a demand. This can be:
Automatically retrieved by the system from an availability template
Detached from a template and changed for the resource
Manually entered
There can be only one service arrangement for an employee.
Employees are working time based resources.